(4.3 / 5)11+ Ratings

Dell Technologies Reviews

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Overall Rating

4.3
11 Reviews
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About Dell Technologies

Dell Technologies is a multinational technology company that provides a wide range of digital technology solutions, products, and services. The company was formed in 2016 through the merger of Dell and EMC Corporation, creating the world's largest privately-controlled tech company.

Key Points:

  • Company Structure: Dell Technologies comprises several market-leading businesses, including Dell Client Solutions Group and Dell EMC Infrastructure Solutions Group.
  • Product and Service Offerings: The company offers laptops, desktops, tablets, servers, monitors, printers, software, storage, and networking products, as well as IT services and security solutions.
  • Global Presence: Dell Technologies serves customers worldwide, with a significant presence in the Americas, Asia-Pacific, the Middle East, Africa, and Europe.

For more detailed information, you can visit the official Dell Technologies website at delltechnologies.com.

Dell Technologies Pros & Cons

Pros of Dell Technologies:

  1. Unified Multicloud Experience: Dell APEX offers a unified multicloud experience, connecting public cloud and on-premises environments for greater control and agility.
  2. Best-of-Breed Technologies: Dell APEX provides access to cutting-edge technologies, enabling organizations to achieve differentiated outcomes.
  3. Flexibility in Deployment: Dell APEX can be deployed in various environments, including on-premises, colocation facilities, and public clouds, offering more choice and flexibility.
  4. Easy Workload Migration: Dell APEX allows for seamless migration of workloads between private and public clouds, reducing vendor lock-in and application re-architecture costs.
  5. Quick Service Provisioning: Dell APEX enables quick provisioning of services and scaling of resources, improving planning and provisioning times.
  6. Financial Flexibility: Dell APEX offers transparent costs and monthly payments, providing financial flexibility.
  7. Exceptional Performance: Dell Technologies' storage solutions offer exceptional performance when combined with quality storage, ensuring efficient data backup and minimal downtime.

Cons of Dell Technologies:

  1. Challenging Administration: Dell Technologies software can be difficult to administer due to less intuitive interfaces, making it challenging for users to navigate and manage the system.
  2. Laborious Backup Management: Managing existing backup sets can be time-consuming and complex, often requiring the use of the Command Line Interface or scripts.
  3. Incompatibility with Certain Systems: Dell Technologies software is not compatible with all systems, such as Solaris, which can hinder business operations.
  4. Limited User-Friendly Interface: The software lacks a user-friendly interface for backing up PCs and laptops and does not support backup for certain databases like Postgress and Cassandra DB with an agent.
  5. Poor Customer Service: Many users have reported poor customer service experiences, including delayed responses and difficulty in reaching customer service representatives.

Additional Notes:

  • Dell Technologies has a rating of 3.5 out of 5 for culture and leadership, with high quota attainment and competitive salaries.
  • The company provides robust backup solutions ideal for medium to large companies requiring high SLA maintenance, but the interfaces could be more intuitive.
  • Customer service experiences vary, with some users finding it helpful and others experiencing delays and unprofessional responses.

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Dell Technologies Customer Reviews (11)

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Jul 17, 2024
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Jul 17, 2024
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Dell Technologies Customer’s Q&A

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Dell Technologies Features and Benefits

Dell Technologies offers a variety of key features and benefits across its product portfolio, including:

Dell APEX

  • Multicloud Portfolio: Simplifies digital transformation by integrating public cloud and on-premises environments.
  • Subscription Solutions: Provides flexible subscription options for cloud platforms and client devices.
  • Management Tools: Offers comprehensive management tools for optimized performance and efficiency.
  • AI and AIOps: Integrates AI and AIOps solutions for enhanced automation and decision-making.

Thermal Manage

  • Custom Thermal Control: Allows for real-time system airflow consumption monitoring and customization of thermal operations.
  • Airflow Balancing: Facilitates airflow balancing at rack and datacenter levels to optimize cooling efficiency.
  • Exhaust Temperature Control: Specifies temperature limits for air exiting the server to match datacenter needs.
  • PCIe Cooling Management: Provides a comprehensive view of PCIe device cooling and allows customization of third-party card cooling settings.

VDI Solutions

  • Centralized Management: Offers faster provisioning of virtual desktops, reducing project timelines and improving IT efficiency.
  • Ease of Maintenance: Enables quick recovery of virtual desktops in case of an outage and reduces hardware management needs.
  • Ease of Access: Allows access to virtual workstations from global, mobile, or third-party users with reduced network traffic.
  • Accelerated TTM: Improves employee productivity through ease of access to graphics-enhanced applications.
  • Flexible Workplace: Enables work from multiple devices and locations without being tethered to physical workstations.
  • Secure IP: Secures intellectual property by keeping virtual workstations in the data center and only transmitting encrypted pixel streams outside.
  • Improved Version Control: Eliminates the need for synchronizing distributed datasets, reducing syncing issues.
  • Easy Life Cycle Management: Supports vMotion for hardware migration and allows maintenance without affecting production hours.

Dell Technologies Pricing

Dell Technologies offers various pricing strategies and programs to its customers and partners. Here are some key points:

  • Transformed Pricing: Dell has transformed its pricing program with the help of Vendavo, resulting in faster and more accurate quotes. This has led to increased quote velocity, with 90% of quotes being processed in just 4 hours.
  • Special Pricing: Members of the Dell Expert Network, including IT consultants and Managed Service Providers, may receive special pricing and exclusive offers reserved for members and their clients.
  • All-Flash Data Reduction Guarantee: Dell Technologies provides a data reduction guarantee for certain all-flash storage products, ensuring that the products will provide logical usable capacity equivalent to five times the usable physical capacity for a specified period.

For detailed pricing information, including specific product pricing and any applicable discounts, it is recommended to visit the Dell Technologies website or contact their sales representatives directly.

Payment Method

Dell Technologies offers various payment solutions for hardware, software, and services. This allows customers to align and scale the cost of IT solutions with technology consumption and budget availability.

One of the payment methods is Dell Pay Credit, a revolving line of credit that allows customers to pay for their purchase all at once or gives them the flexibility to make monthly payments. This account is offered by Comenity Capital Bank.

Customers can register for 24/7 online access to manage their account. New to Dell Pay Credit? Customers can prequalify.

For more details, please visit the Dell website.

Dell Technologies FAQs

FAQ

Dell Technologies Alternatives

Here are the top 10 alternatives to delltechnologies.com:

  1. Hewlett Packard Enterprise (HPE)
  2. IBM
  3. Lenovo
  4. NetApp
  5. Oracle
  6. Broadcom (VMware)
  7. Microsoft
  8. BMC
  9. Nutanix
  10. Supermicro

These companies are also major players in the technology sector and offer a wide range of products and services similar to Dell Technologies. They are well-regarded for their innovative solutions and have a strong presence in the market. For more details, please visit their respective websites.

FAQ

How To Open A Dell Technologies Account?

To open an account on delltechnologies.com, follow these steps:

  1. Navigate to the Sign In area of the Dell website.
  2. Click on the Create an account selection.
  3. Enter the required fields under Create an account.
  4. Click Create Account.
  5. Add Work Phone.
  6. Select the informational box.
  7. Click Submit.

After entering all the information, a screen stating your account has been created will appear.

For corporate users who need access to tools and content for server, storage, and networking assets, there are additional steps to upgrade the account for corporate-level access.

Please note, the account types are:

  • Dell.com: When accessing Dell.com, the user login appears with a blue check mark.
  • Dell.com/support: A green check mark indicates a basic account, consumers, and small business users with a valid email address. If there is a green check mark next to your name on the sign-in icon and you want to access restricted content, you must UPGRADE your account for corporate-level access.

For more details, please visit the Dell website.

FAQ

Dell Technologies Return Policy?

Dell's Return Policy allows customers to return most products purchased directly from Dell. The return policy is 30 days from the date of the invoice. Customers must initiate the return within this time. If approved, a credit return authorization (CRA) number will be provided by Dell.

Products should be returned in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in the original shipment. The return must be received within 30 days of authorization or the refund or credit may be reduced or eliminated.

Software cannot be returned at any time, unless it is an operating system or application that Dell installed on a returnable product that is being returned within that product’s return period, or software on physical media such as a DVD or CD that has not been opened or removed from its sealed package.

Please note, this policy does not permit returns from commercial customers who made their purchase by issuing a Purchase Order to Dell (inclusive of online purchase orders) or on payment terms. All returns must be made in the same country in which the purchase was made.

For all purchases not made directly from Dell, please check the return policy of the location from which the product was purchased.

For approved returns, Dell will refund or credit the actual price paid. The refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees, or both. Any product returned to Dell without a CRA number from Dell will be considered an unauthorized return, and the customer will not receive a refund or credit for the product and Dell will not ship the product back to the customer.

Special conditions apply for products purchased in a bundle or during a promotion. See the “Promotional Items” section on the Dell website for more details.

Please note, Dell sometimes offers promotions that extend the return period for a specific product. If a product qualifies for such a promotion, the return rights and obligations might be different.

This return policy applies only to purchases directly from Dell by internet, phone, or the Dell online store.

For more details, please visit the Dell website.

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